Frequently Asked Questions
FAQ
Straightforward answers on Louvre timed-entry bookings, digital e-guides, what to expect at the queues, and refunds.
Do I have to print my tickets?
No. In most cases your Louvre tickets can be shown on your smartphone. Make sure your phone is charged and carry a valid ID if your ticket category requires one.
Will this ticket let me skip the museum entrance queue?
No. Booking online lets you avoid the museum cashier line and reserve a timed-entry slot, but every visitor still goes through security and the timed-entry line.
Do I have to book online?
Booking online is recommended to secure your time slot, particularly in peak season. Tickets may also be sold on site when attendance is low, subject to availability.
Is the Louvre accessible for wheelchair users?
Yes. The museum offers step-free routes and elevators, including access around the Pyramid entrance area.
What if I arrive late?
Every ticket is tied to a specific time slot. Arriving late may mean delayed entry or being turned away, depending on museum capacity and security operations.
Can I get a refund on my ticket?
It depends on the product you choose and when you ask. Refund requests submitted more than 24 hours before your scheduled visit are reviewed under the terms displayed before checkout.