Refund Policy

Refund Policy

This policy explains when bookings made through LouvreTickets by SzilkaTours may be cancelled or refunded.

Last Updated: December 10, 2025

Cancellation Eligibility

Cancellation and refund eligibility depends on the selected product and the timing shown during checkout. Some leisure services are provided for a specific date or time slot, so refund rights may be limited once a booking is confirmed or tickets have been issued.

24-Hour Cancellation Window

Where a 24-hour cancellation window is offered, cancellation requests must be sent before that deadline to sales@louvretickets-eguide.com. Requests received after the stated deadline may not be eligible for a refund.

Refund Method

Approved refunds are returned to the original payment method used at checkout. We cannot issue a refund to a different card, wallet, or bank account.

Refund Timeline

Once a refund is approved and submitted, the payment provider and the customer's bank or card issuer control the posting time. Refunds commonly appear within 5-10 business days, although individual banks may take longer.

Consumer Rights

For leisure services provided for a specific date or period, the statutory right of withdrawal may be excluded under Directive 2011/83/EU, Article 16(l). Nothing in this policy removes mandatory consumer rights that apply under the customer's habitual-residence law.